Money back
Refund Policy
1. Digital products (SeedForge and others sold on Selar)
Digital products are delivered as a download immediately after purchase. Because the file is delivered in full the moment you download it, purchases are not refundable once the download has started, except in these cases:
- the file is corrupt, incomplete or will not open, and we cannot supply a working copy within 7 days of you telling us;
- the product is materially different from its description on the sales page;
- you were charged twice for the same product.
In those cases tell us within 14 days of purchase and we will fix the problem or refund you in full through Selar, to the payment method you used. If you are a consumer in the European Union or the United Kingdom, you have a 14-day right to cancel a digital purchase; that right ends when you ask for the download to start and acknowledge that you lose it, which Selar's checkout asks you to confirm. Your statutory rights for faulty products are not affected by this policy.
2. Project work (editing, motion, design, AI production)
- Before work starts: if you cancel after paying a deposit but before we have started, we refund the deposit less any payment-processing fees we cannot recover.
- Once work has started: the deposit stated in your quote is non-refundable, because it pays for time already spent. If you cancel part-way, you pay for the work completed up to that point and receive what has been produced so far.
- Not happy with a draft: tell us. Your quote includes a stated number of revision rounds and we use them to get it right before anything else is discussed. Refunds are not given for work that matches the agreed brief.
- Not delivered: if we fail to deliver an agreed milestone and cannot agree a new date with you, you may cancel that milestone and we refund any amount paid for it.
The deposit amount, revision rounds and milestones are set in your written quote or agreement. Where that document and this policy differ, the document applies.
3. Talks and workshops
Cancellation and rescheduling terms for a speaking or workshop booking are set in the booking agreement for that event.
4. How to ask for a refund
Email hello@asaphcreations.com with your name, the order or project reference, the date, and what went wrong. We reply within 5 working days. Approved refunds are issued within 14 days through the platform or payment method you originally used; your bank or Selar may take a few more days to show it.
This policy does not limit any rights you have under the consumer laws of the country where you live.